Cockney Kings Fish & Chips
is Ranked #8 of 29 Restaurants in Capitol Hill Burnaby.
Some say it is great, good, friendly.
The Latest Review: ★
Sent on the 29th of October, 2013
October 28th, 2013, I ordered take-out from Cockney Kings, a popular fish & chips restaurant located in Burnaby, BC. The total amount of my order after tax was $21.32, which I paid for by Visa. When I arrived home, I checked my credit card transactions online and noticed a charge for $24.52 from the restaurant. I found that odd considering the receipt I was given read $21.32. I immediately called the restaurant and when I pointed out the discrepancies in the receipt I was given vs. my online credit card transactions, she said, verbatim, “Oh, that’s weird. I guess we must have overcharged you.” She then told me I could come and get the change that was owed to me but it would be “better” if I got it the next day as their power had been out and things might get a little crazy as far as customers, etc. However, I went to the restaurant that same evening. Upon my arrival, I was greeted by one of the cooks who stated that in no way, shape or form did they put that charge on my credit card (despite the charge showing up under their name.) My response? “Well it wasn’t a ghost,” and I ultimately asked for the full $24.52 to be returned to me. The staff ultimately agreed, but it wasn’t without a bit of a fuss on their part. When I returned home, I immediately reached out to Cockney Kings via social media (Twitter) and it was then that they admitted that it had, in fact, been an error on their part – which was interesting considering a short time ago, a staff member there had sworn up and down that it wasn’t. Throughout most of my correspondence with the company’s social media account, they seemed more about saving face and making their company look good as opposed to ensuring this doesn’t happen to anyone else. It was then contacted via e-mail (a 503 word e-mail, to be precise) by Greg Dion, the Customer Relations Manager for Cockney Kings.
Rank #8 of 29
It is worth noting that had I NOT checked my credit card transactions online, I would NOT be aware of this overcharge. Yes, it was only a few dollars extra that I was charged, but would Cockney Kings have bothered to contact me had they picked up on the error themselves or would they have happily kept my money? I asked Mr. Dion this very question in my response to him via e-mail, but so far I have not heard back.
I then went on Yelp and Urbanspoon, as well as the company’s Facebook page to warn customers that should they eat at this restaurant and pay by credit card, to check their statements. Somehow my reviews on Urbanspoon as well as the company’s Facebook page were requested to be removed by the company, and disappear they did. If this was a simple human error by Cockney Kings like Mr. Dion claims, what is wrong with my review letting customers know what happened to me/suggesting they check their credit card transactions? It was not written maliciously, it was written to make the public aware. However, with the removal of the reviews, it causes one to wonder: What does Cockney Kings Fish & Chips have to hide, and did I just wreck their plans for a potential credit card fraud ring?
Ranking of nearby Restaurants
|1||Hong Sushi, 6636 Hastings Street||4.50|
|2||Hot Oven Pizza and Pasta, 5620 Hastings Street||4.25|
|3||Starbucks, 2201 Holdom Ave||4.00|
|4||Ortona Deli, 6668 Hastings St||3.92|
|5||Sushi Town, 5935 Hastings St.||3.50|
|6||Socrates Greek, 6633 Hastings St||3.20|
|7||North Burnaby Wonton House, 6640 Hastings St||3.17|
|8||Cockney Kings Fish & Chips, 6574 East Hastings||3.11|
|9||Park Crest Cafe, 5901 BROADWAY||3.00|
|10||White Spot Kensington, 6500 Hastings St||2.93|